This manual is published under section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), as amended by the Protection of Personal Information Act 4 of 2013. It explains what records we hold and how to ask for them.
1. About this manual
Precision Sheetmetal Products (Pty) Ltd (Reg. No. 2006/030130/07), trading as Precision Sheetmetal, is a private body under PAIA. We cut, bend, fold and fabricate sheet metal parts and products at our workshop in Upper Elsies River, Cape Town.
2. Contact details
| Head of the private body and Information Officer | Ross John Cowing |
|---|---|
| Physical and postal address | 18th Avenue, Consani Business Park, Upper Elsies River, Cape Town |
| Phone | 083 448 1891 |
| rcowing@eurosteel.co.za | |
| Website | precisionsheetmetal.co.za |
3. The Information Regulator's guide
The Information Regulator has published a guide on how to use PAIA and POPIA, as required by section 10 of PAIA. It is available in all official languages from the Information Regulator:
- Website: inforegulator.org.za
- Email: enquiries@inforegulator.org.za
- Phone: 010 023 5200
- Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
4. Records we hold
| Subject | Categories of records |
|---|---|
| Company records | Registration documents, director and shareholder records, resolutions and statutory registers |
| Financial and tax records | Financial statements, accounting records, bank statements, VAT and income tax records, invoices |
| Customer records | Enquiries, quotes, orders, drawings and photos supplied by customers, correspondence, invoices and warranty claims |
| Supplier records | Supplier details, orders, invoices and agreements |
| Employee records (where applicable) | Employment contracts, payroll, tax and UIF records, leave and training records |
| Health and safety records | Workshop safety records, incident records and equipment records |
| Website and IT records | Website content, hosting records and server logs |
5. Records available without a request
The following are available on this website without a formal request: information about our services and products, our Terms and Conditions, Privacy Policy, Cookie Policy and this manual.
6. Records kept under other laws
We keep records as required by, among others:
- Companies Act 71 of 2008
- Income Tax Act 58 of 1962
- Value-Added Tax Act 89 of 1991
- Tax Administration Act 28 of 2011
- Consumer Protection Act 68 of 2008
- Electronic Communications and Transactions Act 25 of 2002
- Protection of Personal Information Act 4 of 2013
- Occupational Health and Safety Act 85 of 1993
- Unemployment Insurance Act 63 of 2001 (where the company has employees)
7. Personal information we process
Purposes
To reply to enquiries, prepare quotes, make and hand over orders, invoice and receive payment, handle warranty claims, keep legally required records, manage employees and suppliers, and run and protect our website.
Categories of people and information
| People | Information |
|---|---|
| Customers and people who enquire | Names, company names, contact details, messages, drawings, photos, job details, invoices and payment references, VAT numbers of business customers, online store order, delivery and billing details |
| Suppliers and service providers | Contact people, contact details, banking and VAT details, invoices |
| Employees (where applicable) | Identity and contact details, tax and banking details, employment and payroll records |
| Website visitors | Server logs such as IP address and browser details |
Recipients
Our accountant and auditor, bank, Netlify (website hosting), Shopify (online store) and the payment provider used at checkout, our email provider, WhatsApp (Meta) and Google, government bodies such as the South African Revenue Service when the law requires it, and a delivery company if we arrange delivery.
Transfers outside South Africa
WhatsApp, Google, Netlify (our website host, based in the United States), Shopify (our online store, based in Canada) and our email provider may store information outside South Africa. We only use providers that give protection similar to POPIA, as set out in section 72 of POPIA.
Security measures
Password-protected devices and accounts, access limited to people who need the information, a secure (HTTPS) website, and deleting or destroying records when we no longer need to keep them.
8. How to request a record
- Complete the prescribed form for a request for access to a record of a private body. The forms are available on the Information Regulator's website or from our Information Officer.
- Send it to our Information Officer by email or deliver it to our address above.
- Give enough detail to identify the record, say how you want access (for example a copy or an inspection), and give your contact details. If you are asking on behalf of someone else, include proof that you may act for them.
- Explain which right you want to protect or use with the record, as section 53 of PAIA requires.
- Fees may apply. A request fee and access fees are set by the PAIA Regulations. The Information Officer will tell you the fees before we process your request. You do not pay a request fee to ask for your own personal information.
We will decide on your request within 30 days. We may extend this once by up to 30 days in the cases PAIA allows, and we will tell you if we do.
9. Grounds for refusal
We may, or in some cases must, refuse access where PAIA allows, for example to protect:
- the privacy of another person (section 63);
- another party's commercial information (section 64);
- confidential information of another party (section 65);
- the safety of people or property (section 66);
- records privileged from production in legal proceedings (section 67);
- our own commercial information, such as trade secrets or pricing that could harm our business (section 68).
10. If you are not satisfied
If we refuse your request or you disagree with our decision, you may complain to the Information Regulator within 180 days of the decision, or apply to a court, as set out in sections 77A to 78 of PAIA.
11. Availability of this manual
This manual is available on our website and at our workshop, and we will give a copy to the Information Regulator if asked. We review it when our records or processes change.