In short
- We only collect what we need to reply to you, quote, make your job and keep our tax records.
- This website has no tracking cookies, no analytics and no advertising. The quote form does not store anything. It opens WhatsApp on your own device.
- We never sell your information.
- You can ask to see, correct or delete your information at any time.
1. Who we are
Precision Sheetmetal Products (Pty) Ltd (Reg. No. 2006/030130/07), trading as Precision Sheetmetal, is the responsible party for your personal information under the Protection of Personal Information Act 4 of 2013 (POPIA). Our address is 18th Avenue, Consani Business Park, Upper Elsies River, Cape Town.
2. Information Officer
| Information Officer | Ross John Cowing |
|---|---|
| rcowing@eurosteel.co.za | |
| Phone and WhatsApp | 083 448 1891 |
| Address | 18th Avenue, Consani Business Park, Upper Elsies River, Cape Town |
3. What we collect
When you contact us or order from us
- Your name, company name, phone number and WhatsApp profile, and email address.
- If you buy from our online store: your name, email, phone number, delivery or billing address, order details and payment status. The store and checkout are run by Shopify for us. Payments are processed by the payment provider shown at checkout, and we do not receive your full card details.
- Your messages, and the drawings, photos and measurements you send. Photos can contain extra details such as the date and place they were taken.
- Job details, quotes, orders, tax invoices, and payment records such as EFT references. We do not collect card details.
- For business customers, the details we need for a tax invoice, such as a VAT number.
When you visit this website
- This website does not use analytics, tracking cookies or advertising tools.
- This website is hosted by Netlify, Inc. Netlify automatically keeps standard server logs, such as your IP address, browser type, the pages you open and the time. These are used to deliver and protect the website.
- The fonts on this website are loaded from Google Fonts. To send the fonts, Google receives your IP address and browser details.
- The map in the contact section of our Home page is provided by Google Maps. It only loads if you allow it. When it loads, Google receives your IP address and may set cookies. See our Cookie Policy.
- The quote form on our Home page does not send or store anything on this website. When you tap send, it opens WhatsApp on your own device with your message filled in, and nothing reaches us until you send it in WhatsApp.
4. Why we use it, and our lawful basis
| What we do | Lawful basis under section 11 of POPIA |
|---|---|
| Reply to your messages and prepare quotes | Steps you asked for before a contract, and our legitimate interest in answering enquiries |
| Make your job, arrange collection, invoice you and handle warranty claims | To carry out our contract with you |
| Keep accounting, tax and company records | To comply with the law, including tax and company law |
| Keep server logs and protect the website from attacks | Our legitimate interest in running a secure website |
| Load Google Maps on our Home page | Your consent, which you can withdraw at any time |
| Process, deliver and support online store orders | To carry out our contract with you |
| Send you news or special offers | Only with your consent. We do not send marketing messages unless you have agreed. |
5. Do you have to give us your information?
No, it is your choice. But without your contact details and job details we cannot reply to you, quote or make your job. If you are a business and want a full tax invoice, the law requires certain details on it.
6. Who we share it with
We only share your information when we need to, and we never sell it.
- WhatsApp (Meta). If you contact us on WhatsApp, your messages are handled under WhatsApp's own terms and privacy policy.
- Netlify, Inc., which hosts this website, and our email provider.
- Shopify, which runs our online store and checkout, and the payment provider shown at checkout. When you click a link to our online store, you leave this website and Shopify's own privacy policy also applies.
- Google, for website fonts, and for the map if you allow it.
- Our accountant, auditor and bank, for bookkeeping, tax and payments.
- Government bodies, such as the South African Revenue Service, when the law requires it.
- A delivery company, only if we arrange delivery for you.
7. Information sent outside South Africa
Some of these providers, such as WhatsApp, Google, Netlify (based in the United States), Shopify (based in Canada, with servers in several countries) and our email provider, store or process information on servers outside South Africa. Under section 72 of POPIA, we only use providers that are bound by laws, binding company rules or agreements that give your information protection similar to POPIA, or where the transfer is needed to carry out what you asked us to do.
8. How long we keep it
- Enquiries and quotes that do not lead to an order: up to 12 months, so we can follow up on the same job.
- Orders, invoices, payment and job records, including your drawings: for as long as tax and company law requires, which is generally at least five years, and then we delete or destroy them.
- Server logs: for the period set by Netlify for security purposes.
We may keep information for longer if the law requires it or if it is needed for a legal claim.
9. How we protect it
We keep records on password-protected phones, computers and accounts, and only the people who need them for your job can see them. This website uses a secure connection (HTTPS). If we believe your personal information has been accessed without permission, we will tell you and the Information Regulator, as POPIA requires.
10. Your rights
Under POPIA you have the right to:
- ask whether we hold your personal information, and get a copy of it;
- ask us to correct information that is wrong or out of date;
- ask us to delete or destroy information we no longer have a right to keep;
- object to us using your information, including for direct marketing;
- withdraw your consent at any time, for example for the map (use "Cookie settings" at the bottom of any page);
- complain to the Information Regulator.
To use these rights, contact our Information Officer. We may ask you to confirm who you are first. For more formal requests for records, see our PAIA Manual.
Information Regulator (South Africa). Website: inforegulator.org.za. Email: enquiries@inforegulator.org.za. Phone: 010 023 5200.
11. Children
Our services are meant for adults and businesses. We do not knowingly collect information from children under 18. If you believe a child has sent us personal information, please contact us and we will delete it.
12. Changes
We may update this policy. The date at the top shows the latest version.