Key points. Please read these first.
These points affect your rights. They apply when you ask us for a quote or accept one.
- Made-to-measure work. Most of what we make is cut and bent to the sizes and drawings you give us. We make it to the sizes you confirm, so please check them carefully. The 7-day cooling-off right in the Electronic Communications and Transactions Act does not apply to goods made to your specifications. If you cancel after we have started, you may have to pay for work already done and material already cut or bought for your job (see section 8).
- Limits on our liability. If something goes wrong because of our fault, we will put it right as set out in these terms. Apart from that, our total liability for a job is limited to the amount you paid us for that job, and we are not responsible for indirect losses such as lost profit or downtime. These limits do not apply to loss caused by our gross negligence or wilful misconduct, to death or injury caused by our negligence, or where the law does not allow a limit (see section 10).
- Your legal rights stay in place. Nothing in these terms takes away your rights under the Consumer Protection Act, including the right to return defective goods within six months (see section 9).
- Collection and payment. Made-to-measure jobs are collected from our workshop and paid for on collection, unless your quote says otherwise. Orders from our online store are paid at checkout.
1. Who we are
This website is run by the company below. We make these details available as required by section 43 of the Electronic Communications and Transactions Act 25 of 2002.
| Trading name | Precision Sheetmetal |
|---|---|
| Registered name | Precision Sheetmetal Products (Pty) Ltd |
| Legal status | Private company registered in South Africa with the Companies and Intellectual Property Commission (CIPC) |
| Registration number | 2006/030130/07 |
| VAT number | 4910236092 |
| Director | Ross John Cowing |
| Physical address and address for legal notices | 18th Avenue, Consani Business Park, Upper Elsies River, Cape Town |
| Phone and WhatsApp | 083 448 1891 |
| rcowing@eurosteel.co.za | |
| Website | precisionsheetmetal.co.za |
| Codes of conduct and industry bodies | We do not currently subscribe to a code of conduct or belong to a self-regulatory body. |
2. These terms
These terms apply when you use this website, ask us for a quote, or buy goods or services from us, whether on this website, by WhatsApp, by email, by phone or at our workshop. By asking for a quote or accepting one, you agree to these terms. If a written quote we give you says something different, the quote applies for that job.
Our online store. We also sell standard products through our online store, which runs on Shopify. When you buy there, you buy from us, and these terms apply together with the product description, price, delivery and payment details shown in the store and at checkout. If the checkout shows something different from these terms, the checkout details apply to that order, but they never reduce your rights under South African consumer law.
We have tried to write these terms in plain language. If anything is unclear, please ask us before you accept a quote or place an order.
3. Our goods and services
We offer laser and CNC cutting, bending and folding, flashings, gutters and ducting, fabrication and welding of items such as enclosures, guards and brackets, and the products shown on our Products page.
The descriptions, drawings and photos on this website show the kind of work we do. They are illustrations, not exact pictures of the item you will receive. The size, material, thickness, finish and quantity of your job are set out in your written quote.
4. Quotes, prices and VAT
- Standard products are listed with their prices in our online store. Made-to-measure work is not priced on this website. We give you a written quote by WhatsApp or email.
- All prices are in South African rand and include VAT at the current rate, unless the quote clearly says otherwise.
- Made-to-measure jobs are collected from our workshop, so quotes do not include delivery. If we agree to arrange delivery for you, the cost will be shown on the quote. For online store orders, any delivery cost is shown at checkout before you pay.
- A quote is valid for the period stated on it. After that, prices may change, for example if the cost of steel changes.
- If you change the job after we quote (for example sizes, material or quantity), we will send you an updated quote before we go ahead.
5. Orders and your sizes
- An order is agreed when you accept our quote in writing (a WhatsApp message or email is fine) and we confirm that we will go ahead.
- You are responsible for the sizes, drawings, quantities and material choices you give us. We check what you send and will ask you if something looks wrong, but we make the job to the details you confirm.
- If a mistake in the details you gave us means the job has to be redone, we will quote you for the extra work before we do it.
- Please make sure you have the right to use any design you send us. See section 12.
6. Payment
- Unless your quote says otherwise, you pay for made-to-measure work in full when you collect your job, by EFT or cash.
- Online store orders are paid at checkout, using the payment methods shown there. Payments are handled by the payment provider shown at checkout, and we never see your full card details.
- If you pay by EFT, the job is released once the payment reflects in our account.
- We will never ask you to send card details or banking passwords by WhatsApp or email. If anyone asks you to pay into a different bank account in our name, please phone us on 083 448 1891 to check before you pay.
- Ownership of the goods passes to you when we receive full payment. Responsibility for the goods passes to you when you collect them.
- We give you a tax invoice for every sale.
7. Ready dates and collection
- Your quote gives an estimated ready date. It is our best estimate, based on the job and the work already in the workshop. If we expect a delay, we will tell you as soon as we know.
- If a delay is our fault and is unreasonable, you may cancel the unfinished part of the order and we will refund any amount you paid for it.
- We will tell you when your job is ready. Please collect it from 18th Avenue, Consani Business Park, Upper Elsies River, Cape Town, within a reasonable time, or contact us to make another arrangement.
- Please check your goods when you collect them and tell us straight away about anything that is missing or visibly damaged.
- Online store orders are collected or delivered as you choose at checkout. The estimated delivery or collection time is shown there.
8. Cancelling and cooling-off
Made-to-measure goods and services
Under section 42(2) of the Electronic Communications and Transactions Act, the 7-day cooling-off right does not apply to goods made to your specifications, or to services that started with your agreement before the 7 days ended. This covers most of our work.
You may still cancel an order. If you cancel before we start work, there is no charge. If you cancel after we have started, we may charge a reasonable amount for work already done and for material already cut, bought or reserved for your job. We will show you how we worked it out.
Ready-made items bought online
If you buy a standard, ready-made item from us through an electronic transaction (for example by accepting a quote on WhatsApp or by email) and it was not made or changed to your specifications, you may cancel within 7 days after you receive it, without giving a reason and without a penalty, as allowed by section 44 of the Electronic Communications and Transactions Act. The only cost to you is the direct cost of returning the item. We will refund any payment within 30 days of the cancellation.
To cancel, send a WhatsApp or email to us with your name, quote or invoice number and the items you are cancelling.
9. Defects, returns and refunds
Under section 56 of the Consumer Protection Act 68 of 2008, goods you buy from us must be of good quality, in good working order, free of defects, reasonably suitable for their usual purpose, and useful and durable for a reasonable time. If goods do not meet these standards, you may return them to us within six months after you collected them, without penalty and at our risk and cost. You then choose whether we repair or replace them, or refund you.
This does not cover damage caused after collection by misuse, incorrect installation, alterations, accidents or normal wear and tear. A job that matches the sizes and details you confirmed is not defective only because those details were wrong.
If we repair a defect, the repair is guaranteed for three months, as the Consumer Protection Act requires.
To report a problem, send us photos and your invoice number on WhatsApp or by email, and bring the goods to our workshop if we ask.
10. Limits on our liability
Please read this section carefully. It limits what you can claim from us.
- We are responsible for loss or damage caused by our fault in making your job, as set out in these terms.
- Our total liability to you for any one job is limited to the amount you paid us for that job.
- We are not responsible for indirect or consequential losses, such as lost profit, lost production, downtime or penalties you owe to others.
- These limits do not apply to loss or damage caused by our gross negligence or wilful misconduct, to death or bodily injury caused by our negligence, or where the Consumer Protection Act or another law does not allow liability to be limited.
- Nothing in these terms limits your rights under the Consumer Protection Act.
11. Using this website
We keep the information on this website accurate and up to date, but it is general information and may change. Please rely on your written quote for the details of your job. Links to WhatsApp and Google take you to services run by other companies, and their own terms apply there. Please do not misuse this website, try to break into it, or use it for anything unlawful.
12. Designs and intellectual property
The Precision Sheetmetal name and logo, and the text, drawings, photos, video and layout of this website, belong to us or are used by us with permission. You may view and share pages of this website for personal use, but you may not copy or reuse them for commercial purposes without our written permission.
Drawings and designs you send us stay yours. You allow us to use them only to quote, make and deliver your job. You confirm that you have the right to use any design you send us, and that making it will not infringe anyone else's copyright, design or patent. We may refuse any job that we believe would copy someone else's protected design.
13. Your personal information
We handle your personal information as set out in our Privacy Policy, in line with the Protection of Personal Information Act 4 of 2013.
14. Complaints and disputes
- If you are unhappy, please contact us first on 083 448 1891 or rcowing@eurosteel.co.za. We will try to sort it out with you quickly and fairly.
- If we cannot resolve a consumer complaint, you may contact the Consumer Goods and Services Ombud or the National Consumer Commission.
- These terms are governed by the laws of the Republic of South Africa. Any dispute will be decided by a South African court with jurisdiction, and either of us may use the Magistrate's Court.
- If a court finds any part of these terms invalid, the rest stays in force.
15. Changes to these terms
We may update these terms from time to time. The version on this website on the day you accept a quote applies to that job. The date at the top shows when these terms last changed.